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Dear Valued Customers,
Due to current operational conditions, J&T Express Padang would like to inform you that shipments to the Mentawai Islands (PDG-KEP) will undergo temporary adjustments. All deliveries to this destination will be handled through a third-party logistics vendor.
Vendor Shipping Schedule
Tua Pejat (North Sipora / South Sipora): Every Friday
South Siberut: Every Saturday
Sikakap (North Pagai / South Pagai): Every Sunday
Estimated delivery time is 7–15 days after the package arrives at the Mentawai Warehouse located at Jl. By Pass KM 7, Pisang, Pauh District, Padang City. Shipping schedules may change depending on weather conditions or vendor updates.
Packages Not Recommended for Shipment
Perishable wet food, dry food, plants, and fresh fruits
Important documents or time-sensitive goods
Other essential items that are not recommended due to risk of delay or damage
Delivery Confirmation Procedure
Our courier team will contact the recipient via WhatsApp, SMS, or phone one day before departure.
If the customer cannot be contacted or the phone number is inactive, the package will not be dispatched and will be rescheduled for the next departure.
For COD/DFOD shipments, payment must be made no later than H-2 before departure.
If confirmation attempts have been made three times with no response, the package will be returned to sender according to the applicable SOP.
J&T Express remains committed to maintaining reliable delivery services to the Mentawai Islands. We appreciate your cooperation and understanding.
For further inquiries, please contact our West Sumatra Call Center at 08116689400.
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