Dear Valued J&T Express Customers, We regret to inform you that the fire incident involving the KM Niki Sejahtera, en route from Surabaya to Banjarmasin on Thursday, August 1, 2024, north of South Masalembu, has impacted packages on this route. We sincerely apologize for any inconvenience this may have caused. We are doing everything in our power to address this issue and ensure that customers receive clear information regarding the affected packages. For senders and recipients on the affected route who are experiencing delays or have not received their packages, please contact J&T Express Customer Service at 021-8066-1888 or reach out through our official social media account @jntexpressid, including your tracking number. We appreciate your understanding and cooperation. Sincerely, J&T Express Management
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