Amid the growing trend of online shopping and increased digital activity, the risk of online fraud or phishing has also risen. As a logistics company, J&T Express is committed to raising public awareness on safe transaction practices within package delivery through the educational campaign 3C: Cek, Curiga, Cancel.

According to the Cyber Patrol division of the Indonesian National Police, more than 14,000 reports of online fraud have been recorded, involving various forms of digital crime, including those impersonating logistics companies. J&T Express’ 3C campaign serves as part of the company’s social responsibility and digital literacy efforts to help the public identify potential scams, especially those frequently occurring within the delivery process.

“Through the 3C campaign, we want to encourage the public to stay cautious when receiving messages, links, or calls claiming to be from J&T Express. We also emphasize that the company never requests personal information or payments outside of official channels,” said Herline Septia, Brand Manager of J&T Express.

J&T Express’ 3C campaign invites the public to apply three simple steps when facing potential digital fraud:

Cek (Check): Always re-verify the accuracy of any information, links, or messages received in any form.
Curiga (Stay Cautious): Be cautious to suspicious details, especially requests for personal data or money transfers. J&T Express never asks for payments through personal chats. Always be cautious if the tracking number looks unfamiliar or if you did not order the package.
Cancel (Refrain): Stop interacting, ignore the message, and do not click any links or provide information if you feel unsure or doubtful.

Based on J&T Express’ monitoring, various forms of phishing that often misuse the company’s name typically include fake delivery messages sent directly to consumers via WhatsApp or SMS; imitation websites that trick victims into making transactions as if through official company channels; as well as refund or additional-fee scams using QR codes, which in many cases end up withdrawing the victim’s funds once scanned. J&T Express hopes the public will be able to more quickly recognize these signs of digital fraud and help spread this awareness within their communities.

“Customer safety is our priority. Public education on phishing is not only to protect J&T Express users but also to help build safer digital habits across society,” Herline added.

For complete information, customers can contact J&T Express through the Hotline Call Center at 021-80661888, the official website or the official Instagram account @jntexpressid.