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Muhammad Muntaha, a J&T Express courier from Pandeglang, Banten, received a special “package” he never expected: a trip to Vietnam and a motorcycle as a reward for his dedication and hard work over 9 years at J&T.
Every day, Muntaha starts his routine with enthusiasm. He leaves home around 6:30 a.m. and arrives at the office before 7 a.m. Together with his team, they sort packages by area, scan deliveries, and plan routes. By 8 to 8:30 a.m., Muntaha begins his first delivery round, usually finishing around 12:30 to 1 p.m. After a short break and picking up packages for the second round, he continues delivering until late afternoon or evening, depending on the situation.
At first, Muntaha never thought he would become a J&T courier since he was a migrant unfamiliar with many areas in Pandeglang. But with determination and effort, he memorized routes and provided excellent service.
What keeps Muntaha loyal to J&T is his dream to improve his living standards and a comfortable work environment. His work principles are honesty, following SOPs strictly, and never mishandling COD money. His family, especially his wife and daughter, is his biggest motivation.
J&T Express deeply cares about the welfare of its couriers. The rewards Muntaha received — a trip to Vietnam and a new motorcycle — show how much the company values the dedication and hard work of couriers who are the frontline of customer service.
Muntaha was also selected as the best sprinter in an evaluation that amazed him.
He hopes J&T Express continues to grow and become the best logistics company in Indonesia.
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