The Covid-19 pandemic that is increasingly prevalent in Indonesia to date has affected more than 1,500 patients, causing the government and health agencies vigorously educate the public with various transmission prevention methods. As a company engaged in shipping business services in Indonesia, J&T Express also supports and follows the government's recommendations in the prevention process.

Since the beginning of March 2020, J&T Express has implemented preventive standards in operations such as the use of masks for all employees; the use of gloves while sorting packages, as well as disinfection of each package to be sent. J&T Express also utilizes the use of automatic sorting machines in a number of big cities such as Jakarta, Bandung, Surabaya and Semarang, this is done to minimize direct contact between workers and each package sent. 

"We understand that current conditions have an impact on many parties, for J&T Express itself we continue to increase efforts to continue to be able to continue package delivery service. In addition to increasing employee safety, we also impose a number of policies to improve customer convenience such as pasting a label that says "went through the sterilization process" on every package that has been disinfected, as well as providing service for changing address for recipients at unreachable destinations such as offices that have done work from home and other locations that are currently unreachable. " said Robin Lo as CEO of J&T Express.

With the change of address service, J&T Express allows recipients to continue to receive their packages. In addition, as a form of empathy in the current conditions from March 30 to April 15, 2020, J&T Express applies free mask delivery for all donors who want to donate masks to both Covid-19 victims and medical workers, this program also applies to non-commercial individual shipments specifically for personal use throughout Indonesia.