Behind every package that reaches a customer’s hands, there is a long journey shaped by many people and teams. One of them is the Planning team — the division responsible for determining the most efficient routes so every package arrives safely at its destination. Among the people behind this process is Elza Tri Fajar Sela, a Planning staff member who helps direct how thousands of packages move every day.

As part of the Planning team, Elza handles shipment data analysis, Service Level Agreement (SLA) planning, and determining the best routes based on transportation mode, distance, time, cost, and road conditions. She also coordinates closely with the operations team to ensure that the planned routes run smoothly, without delays or misdeliveries.

Although many people may not be aware of her role, Elza takes great pride in her work. For her, being part of the Planning team means contributing to the experience of thousands of customers waiting for their packages to arrive.

“The moment that made me the proudest was when our team redesigned an intercity delivery route that often arrived late. After optimizing the route, delivery times became much faster, and many customers mentioned that their packages arrived sooner,” she shared.

Even though Elza has only been with J&T Express for three years, she feels it is a decision she never regrets. To her, every package carries its own journey and story. It’s not just about moving items from one place to another, it’s about responsibility and trust.

“J&T Express has given me space to grow. The work culture here is supportive and collaborative. It’s disciplined, yet warm. Every day, I feel that what I do creates real impact, not only for the company but also for myself and the people around me,” she added.

Like many office workers, Elza also strives to maintain a healthy work-life balance by making time for the hobbies she loves. For her, finding personal time is essential to keeping both her physical and mental well-being in check, which in turn helps her stay productive at work.

“Outside of work, I usually create simple TikTok content because I really enjoy exploring new places or restaurants. In my free time or after work, I often do light workouts with my friends,” she said.