J&T International Shippings Information and Terms:

J&T Express continues to strengthen its international shipping services by expanding delivery coverage to 60++ countries worldwide. Through J&T International, customers can now enjoy fast, secure, and reliable cross-border shipping services across Asia, Europe, the Middle East, Africa, Australia, and America. To ensure a smooth international shipping process, customers are encouraged to review the
following service information before sending packages through J&T International.

Service Coverage

J&T International Standard Express currently supports international deliveries from Indonesia to various destinations worldwide, including Asia, Europe, the Middle East, Africa, Australia, and America.

Service Availability

J&T Express operates every day without holidays. Customers can send packages using the J&T International Standard Express service through available Drop Points, Collection Points, or Signature Points according to the branch list below:

Shipping Eligibility

J&T International Standard Express applies to regular non-monthly and non-marketplace shipments. COD and DFOD payment methods are currently not available for international deliveries.

Package Size & Weight Limit

• Maximum shipment weight: 30 kg

• Maximum total dimensions (Length + Width + Height): 180 cm

• Maximum single side length: 80 cm

Required Shipping Documents

Customers are required to provide supporting shipment documents, including:

• Invoice

• Purchase receipt

• Proforma invoice

• Packing list

• Other supporting customs documents if necessary

Customers are also encouraged to pack shipments securely to ensure package protection during the delivery process. J&T Express is not responsible for damage caused by insufficient packaging.

Prohibited Items

The following items are prohibited for international shipment:

• Illegal drugs

• Weapons and ammunition

• Flammable materials

• Live animals

• Human remains

• Currency and securities

• Precious metals and high-value jewelry

• Goods prohibited by Indonesian law or destination country regulations

Shipment Inspection

J&T Express reserves the right to inspect shipments to ensure compliance with applicable shipping regulations and international laws.

Force Majeure

J&T Express is not liable for shipment delays, damage, or losses caused by circumstances beyond operational control, including natural disasters or other force majeure events.

Claims Information

If a shipment is lost or damaged during delivery, customers may submit a claim according to J&T Express shipping terms and conditions.

Claim Submission Period

Claims for lost or damaged shipments must be submitted within 5 working days after package delivery.

Compensation Policy

• Compensation of up to 3x the shipping fee

• Maximum compensation value of USD 100 per AWB

Terms & Conditions:

By submitting shipments through J&T Express, customers are considered to have read, understood, and agreed to the applicable international shipping terms and conditions.

Additional agreements outside the stated shipping terms must receive written approval from authorized J&T Express representatives.

International shipping is now easier with J&T International. With coverage across 68 countries worldwide, customers can enjoy a faster, safer, and more convenient cross-border shipping experience for both personal and business needs.

If you have questions or need other information, please visit the Help Page or contact:

Call Center Hotline                 : 021-8066-1888

WhatsApp Official                   : +62-811-8466-188

E-mail                                     : [email protected]

J&T International Standard Express FAQ

1. Can J&T International Standard Express Service only be used in certain areas?

J&T International Standard Express services can be used at all J&T Express Drop Point and Collection Point, shipping to 68 countries

2. How to check the package airwaybill?

You can check the J&T Express airwaybill number at www.jet.co.id.

3. What if the customer wants to consult about the J&T International Standard Express service?

Customers can consult through the J&T Express Call Center at 021-8066-1888 or J&T Express WhatsApp Official +62-811-8466-188.

4. Does J&T International Standard Express Service shipping cost include import/export duties and tax?

The total shipping cost does not include import/export duties and tax. Customs fees can only be confirmed when the package arrives at t   he destination country and will be paid by the recipient. Other documents (if needed) for the clearance process are not the responsibility of J&T Express.

5.What if the package fails to deliver due to the recipient refuses to pay duty tax or refuses to receive the goods?

If the package fails to be delivered due to the recipient refuses to pay duty tax or refuses to accept the goods due to personal reasons, then the customs fees for the parcel will be borne by the sender. However, if the sender is not willing to pay and does not provide an answer within 15 days, then J&T Express has the right to take action on the packages.

6. How to file a claim?

For claim procedure, you can contact the J&T Express Call Center at Hotline 021-8066-1888. Then state the type of service and airwaybill number, and then complete the required form.

7. What if the customer sends a package containing Dangerous Goods?

For customers who intentionally send prohibited goods or dangerous goods, based on The Law of the Republic of Indonesia Article 47 number 38 Year 2009, customers will be sentenced to a maximum imprisonment of 5 (five) years or a maximum fine of Rp. 1.000.000.000,- (One Billion Rupiah) and the delivery service provider (J&T Express) cannot be held responsible for this incident.

Behind every package delivered safely and on time, there is a crucial role played by couriers as the frontline of service. Their dedication, hard work, and consistency are the key factors in maintaining the quality of J&T Express services across Indonesia.

As a form of appreciation for these contributions, J&T Express presents the “5-Star Courier” program, an initiative designed to recognize couriers with outstanding performance.

What is a 5-Star Courier?
A 5-Star Courier is an award given to couriers with the best performance based on key indicators such as:

• Consistency in attendance and daily performance

• Number of regular package pickups

• On-time delivery rate

• Quality of customer service
  
  

This program serves not only as a form of recognition but also as motivation for the entire team to continuously deliver the best service.

Below is the list of top-performing couriers who have demonstrated excellence in performance and customer service for the April 2026 period.

J&T Express mengumumkan 10 siswa/siswi terbaik penerima Apresiasi Pendidikan J&T Express. Masing-masing penerima mendapatkan bantuan apresiasi pendidikan sebesar Rp 100.000.000 sebagai bentuk dukungan terhadap generasi muda Indonesia untuk terus berprestasi.

Berikut daftar nama siswa/i penerima Apresiasi Pendidikan J&T Express:

1. Wilona Ivania Tjipto – SMAK Terang Bangsa Kota Cirebon

2. Nila Safira – SMA Negeri 1 Selong

3. Jelita – SMA Negeri 1 Lubuk Basung

4. Aline Rizka Ramadhina – SMAN 21 Jakarta

5. Kehaulani Khairunnisa Wirakusuma – SMA Islam Alam dan Sains Al Jannah

6. Ainidya Haryu Lutfia – SMA Negeri 5 Semarang

7. Stefania Telaumbanua – SMAN 1 Kota Depok

8. Aisha Rachma Alia – SMAN 2 Bogor

9. Iqbal Maulana – SMAN 9 Kota Bogor

10. Firda Dewi Aprilia Rummana – SMA Negeri 1 Semarang

Proses penentuan penerima Apresiasi Pendidikan telah melalui tahap seleksi dan wawancara yang ketat. Keputusan akhir bersifat mutlak dan tidak dapat diganggu gugat.Program Apresiasi Pendidikan J&T Express tidak dipungut biaya dalam bentuk apapun. Mohon berhati-hati dengan yang mengatasnamakan PT.Global Jet Express (J&T Express Indonesia) dan Prestasi Junior Indonesia (PJI)

A. KETENTUAN UMUM

1. Kompetisi Ilustrasi Digital "Dari Imajinasi Menuju Destinasi" diselenggarakan oleh PT. Global Jet Express (J&T Express Indonesia).

2. Penilaian dilakukan oleh Dewan Juri yang ditunjuk secara resmi oleh PT. Global Jet Express (J&T Express Indonesia).

3. Peserta adalah individu Warga Negara Indonesia yang memenuhi syarat dan ketentuan yang berlaku. Total hadiah uang tunai senilai Rp 60.000.000, dengan rincian: 

   •  Juara 1: Rp 25.000.000 

   •  Juara 2: Rp 15.000.000 

   •  Juara 3: Rp 10.000.000

   •  J&T People's Choice Award: Rp 5.000.000 (masing-masing untuk 2 Pemenang) 

   (Hadiah uang tunai sebelum dipotong pajak)

4. Total hadiah uang tunai yang diberikan kepada pemenang belum termasuk pajak, dan akan dikenakan potongan pajak sesuai dengan ketentuan perpajakan yang berlaku. Periode pendaftaran dan pengiriman karya: 20 Juli – 25 Agustus 2025.

5. Pengumuman pemenang Juara 1, Juara 2, dan Juara 3: 1 September 2025.

6. Pengumuman pemenang J&T People’s Choice Award: 8 September 2025.

B. PERSYARATAN PESERTA & KOMPETISI

1. Terbuka untuk umum, perseorangan WNI / Warga Negara Indonesia, dibuktikan dengan foto (KTP/SIM/Paspor yang masih berlaku).

2. Karya orisinal, milik pribadi, dan sepenuhnya menjadi tanggung jawab peserta.

3. Mekanisme Pengumpulan Hasil Karya :

   • Mengisi data diri melalui link:  bit.ly/formjntilustrasidigital

   • Upload karya dalam format JPG/PNG berukuran potrait 4:5, disertai screenshot working file. 

   • Ubah nama file menjadi: Nama_Judul Karya.

   • Follow akun Instagram @jntexpressid.

   • Upload karyamu ke Instagram Feed, mention @jntexpressid, dan ceritakan secara singkat mengenai karyamu di caption, tag 3 teman, dan gunakan hashtag: #JNTIlustrasiDigital dan #10TahunJNT.

C. TEMA & KRITERIA PENILAIAN

1. Kompetisi Ilustrasi Digital J&T Express mengangkat tema "Dari Imajinasi Menuju Destinasi", yang menggambarkan 10 tahun perjalanan J&T Express sebagai bagian dari kehidupan sehari-hari pelanggan dan masyarakat Indonesia.

2. Karya peserta wajib menyertakan:

   • Logo "10 Tahun J&T Express Bersama Membangun Bangsa" dan Maskot Mao-Mao, dapat diunduh di link: bit.ly/asetilustrasi

   • Maskot Mao-Mao boleh digambar ulang sesuai gaya khas masing-masing kreator, namun dilarang mengubah proporsi, ciri khas wajah dan tubuh, serta warna identitas Mao-Mao. 

3. Penilaian dilakukan oleh tim juri yang ditunjuk panitia secara independen:

   • Muchlis Fachri / Muklay (@muklay) 

   • Perwakilan tim manajemen J&T Express Indonesia 

4. Kriteria Penilaian:

   • Follow akun Instagram @jntexpressid

   • Kreativitas & Orisinalitas (40%)

   • Kesesuaian dengan Tema (30%)

   • Teknik & Estetika Visual (30%) 

D. PERSYARATAN ADMINISTRATIF & TEKNIS

1. Setiap peserta dapat mengirimkan maksimal 3 karya ilustrasi.

2. Spesifikasi teknis karya:Format: JPG / PNG Ukuran: 1080 x 1350 px (portrait 4:5) Resolusi: 300 DPI, RGB Maksimal ukuran file: 10 MB

3. Teknik ilustrasi: digital drawing (bukan gambar tangan/manual dan aplikasi Artificial Intelligence/AI).

4. Karya tidak diperbolehkan:

   • Mengandung unsur pornografi, SARA maupun politik.

   • Menggunakan Artificial Intelligence (AI). 

   • Dipublikasikan atau diikutsertakan dalam kompetisi lain. 

5. Hak atas Kekayaaan Intelektual (HAKI) pemenang sepenuhnya akan menjadi milik PT. Global Jet Express (J&T Express Indonesia).

6. PT. Global Jet Express (J&T Express Indonesia) berhak menggunakan karya pemenang untuk keperluan dokumentasi, publikasi, promosi, dan media sosial dengan mencantumkan nama pembuat karya (watermark).

7. PT. Global Jet Express (J&T Express Indonesia) berhak untuk penggunaan elemen design karya pemenang sebagai bagian dari materi promosi tambahan.

F. PENGUMUMAN PEMENANG

1. Pemenang diumumkan melalui:Instagram @jntexpressid, Website resmi J&T Express Indonesia: www.jet.co.id

2. Pemenang Juara 1, Juara 2, Juara 3 akan diumumkan pada tanggal 1 September 2025.

3. Pemenang J&T People's Choice Award akan diumumkan pada tanggal 8 September 2025.

4. Seluruh karya pemenang akan ditampilkan di media digital Out-of-Home (OOH) sebagai hadiah dari Kompetisi Ilustrasi Digital J&T Express "Dari Imajinasi Menuju Destinasi".

5. Proses pengiriman hadiah kepada pemenang akan memakan waktu maksimal 90 hari, terhitung sejak tanggal pengumuman pemenang oleh J&T Express.

6. Pemenang wajib memberikan identitas yang dibutuhkan oleh tim J&T Express untuk pelaporan dokumentasi pemberian hadiah, seperti fotokopi atau hasil scan KTP dan NPWP.

7. Segala keputusan juri dan panitia adalah mutlak, bersifat final dan tidak dapat diganggu gugat.

G. J&T PEOPLE’S CHOICE AWARD

1. TOP 6 karya kandidat ‘J&T People’s Choice Award’ akan dipilih oleh tim J&T Express Indonesia dan diunggah pada 2 September 2025 melalui Instagram Feed @jntexpressid.

2. Penilaian terhadap kandidat 'J&T People's Choice Award' akan berdasarkan pada total jumlah likes yang diperoleh dari unggahan karya di akun Instagram Feed @jntexpressid.

H. DISKUALIFIKASI

Peserta dan pemenang akan didiskualifikasi jika:

• Terbukti bahwa karya (baik dari segi konsep maupun visual) bukan merupakan karya orisinal, hasil menyontek, meniru, atau dibuat menggunakan teknologi atau aplikasi Artificial Intelligence (AI).

• Tidak memenuhi syarat teknis dan administratif.

• Jika terjadi pelanggaran atas peraturan dan ketentuan, maka sepenuhnya menjadi tanggung jawab peserta. 

DISCLAIMER: 

• Kompetisi Ilustrasi Digital "Dari Imajinasi Menuju Destinasi", tidak dipungut biaya apa pun. Mohon berhati-hati terhadap segala bentuk penipuan yang mengatasnamakan PT. Global Jet Express (J&T Express Indonesia). Pajak hadiah pemenang akan dipotong dan diselesaikan langsung oleh PT. Global Jet Express (J&T Express Indonesia) selaku penyelenggara di awal.

• PT. Global Jet Express (J&T Express Indonesia) berhak untuk melakukan perubahan dan penyesuaian kegiatan sewaktu-waktu tanpa pemberitahuan terlebih dahulu.

• Dengan mengikuti kompetisi ini, peserta dianggap telah membaca, memahami, dan menyetujui seluruh syarat dan ketentuan Kompetisi Ilustrasi Digital "Dari Imajinasi Menuju Destinasi".

Ayo ikutan #SpotJNT10th di Halte Bundaran Senayan (Seberang Ratu Plaza) dan Halte Bundaran Senayan 2 (Depan PaninBank) dan menangkan uang tunai total 5 Juta rupiah untuk 5 pemenang!

Caranya gampang:

1. Follow Instagram @jntexpressid, Akun tidak diprivate

2. Upload foto halte J&T Express hasil jepretanmu di INSTAGRAM STORY kamu

3. Gunakan hashtag #SpotJNT10th dan mention @jntexpressid

Pengumuman pemenang akan diumukan pada tgl 31 Agustus 2025 di IG Story @jntexpressid . Keputusan juri atas penentuan pemenang tidak dapat diganggu gugat.

Jadi tunggu apa lagi. Ayo hunting foto Halte J&T Express ala kamu sebanyak-banyaknya sekarang! Semakin banyak kamu post #SpotJNT10th, semakin besar kesempatan menangmu! 

J&T Express Application Users are entitled to an additional 5% cashback with SPayLater payment method.

Promotion Period: June 1 -  30, 2025.

Terms and Conditions:

1. Applicable through the J&T Express application for deliveries across Indonesia with drop-off or pick-up services.

2. Applicable for all services available in the J&T Express Application.

3. The cashback received will be in the form of Shopee Coin. Cashback can be claimed in the Shopee Application during payment.

4. The minimum final transaction amount to receive a 5% cashback is IDR 30,000, and the maximum applicable cashback is IDR 10,000.

J&T Express has the right to modify the terms & conditions without prior notification.

For questions and other information, visit the help page or contact:

24 Hour Call Center Hotline: 021-8066-1888

Official WhatsApp: http://wa.me/+62895402186000

Email: [email protected]d